SAP CX Consultant

SAP CX Consultant

A career in our Technology Consulting practice will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities.

The role

As part of our SAP Customer Experience (CX) team, you will support clients in designing, implementing, and optimizing customer-centric solutions across Sales and Service functions, helping them drive business growth and enhance customer experiences.

Key Responsibilities:

• Advising clients on the implementation and adoption of SAP Customer Experience solutions, with a focus on Sales and Service processes
• Gathering and documenting business requirements through workshops and stakeholder interviews
• Analyzing and optimizing business processes to align with industry best practices
• Configuring SAP CX solutions and supporting functional design activities
• Preparing functional specifications for enhancements and integrations
• Supporting testing, deployment, training, and change management activities
• Drive requirements gathering and solution design workshops with client stakeholders
• Provide guidance to junior team members and contribute to knowledge-sharing initiatives