Recall Analyst - German Native Speaker

Recall Analyst Lisbon, Portugal Remote/Home-based

The Recall Analyst will play a critical role in managing and coordinating recall projects, ensuring that manufacturers effectively communicate product issues to their clients. This position involves handling inbound and outbound calls, maintaining project documentation, coordinating communications, and supporting recall management activities. The ideal candidate will be organized, detail-oriented, and capable of handling multiple tasks simultaneously.

Call Handling

• Serve as the primary contact healthcare professionals participating in recall projects.
• Handle inbound and outbound calls related to recall inquiries, providing accurate and timely information.
• Facilitate completion of protocol-specific tasks remotely using the telephone, email, fax, and various portals.

Documentation Management

• Maintain all recall project documentation files and records.
• Ensure all project-specific information is accurately updated and maintained in internal databases, tracking systems, and project plans.
• Monitor recall progress and ensure compliance with industry standards and regulations.

Required Knowledge, Skills, and Abilities

Education & experience

• College certificate or equivalent experience (12 years of studies);
• Previous experience in a BPO with technology support or clinical a plus;
• Knowledge of Pharma industry is a plus;

Mandatory skills

• German - Native - Mandatory
• English - Fluent - Mandatory

• Windows Operating System