Premium Enterprise Delivery Manager

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

As a Premium Enterprise Delivery Manager, you will lead large merchant implementations and premium delivery programmes from initiation to completion. You will be responsible for ensuring successful project delivery, strong stakeholder engagement, operational excellence, and a consistently high customer experience while driving efficient and scalable deployment outcomes.

What you will do

• Lead large merchant implementations and premium delivery programmes from planning through deployment.
• Act as the primary operational point of contact for assigned enterprise customers.
• Build and maintain strong relationships with key customer stakeholders.
• Manage customer issues, risks, and escalations through to successful resolution.
• Drive customer satisfaction and continuous improvement across all engagements.
• Establish effective project governance, including reporting, RAID management, and escalation processes.
• Lead project meetings, governance forums, and executive steering committees when required.
• Ensure projects are delivered on time, within scope, and to agreed quality standards.
• Collaborate with delivery, technical, finance, and commercial teams to achieve successful outcomes.
• Support delivery acceleration, portfolio prioritisation, and revenue growth initiatives.

Who you are

• Experience in programme delivery, project management, customer success, account management, or a similar customer-facing role.
• Strong stakeholder management and relationship-building skills.
• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Highly organised with strong planning and execution skills.
• Confident using reporting, presentation, and project management tools.
• Proactive, customer-focused, and comfortable working in a fast-paced environment.

Nice to have

• Experience within payments, fintech, hospitality technology, or financial services.
• Experience managing large-scale customer implementations or enterprise projects.
• Additional European language skills.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you. Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.