Lisboa

Operational Risk & Business Continuity Manager

IT, Dados & TelecomITMédio

About KLx KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines. Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities The main mission will be: KLx is expanding, and we are seeking an experienced Operational Risk & Business Continuity Manager to enhance our operational resilience and strengthen our internal control framework. In this role, you will play a central part in ensuring that KLx operates in full alignment with the Crédit Agricole Risk Management model. Reporting to the Head of Compliance & Risk, you will reinforce the team by leading the identification, assessment, and mitigation of transversal operational risks, while also developing and maintaining robust business continuity and crisis-management frameworks.

Operational Risk Management
Identify and assess operational risks across processes, products, and business units;
Perform and maintain RCSAs, including control testing and documentation of risk/control gaps;
Monitor operational incidents and loss events, ensuring root-cause analysis and remediation;
Develop and maintain the operational risk framework, policies, and governance standards;
Track and report KRIs, producing dashboards and insights for management and committees;
Support business units in documenting processes, risks, and controls, promoting risk awareness;
Review and challenge new initiatives and change activities to ensure risk considerations are embedded;
Follow up on new compliance procedural norms by Crédit Agricole and other applicable regulations and decline them locally ensuring the local procedural repository update;
Monitor of non-compliance risks, including policy breaches, regulatory obligations, and adherence to standards;
Support investigations and remediation of compliance breaches, and contribute to regulatory reporting.
Business Continuity & Crisis Management
Lead the development and maintenance of the Business Continuity Plan (BCP);
Coordinate Business Impact Analyses (BIAs) across departments;
Organize and facilitate crisis-management exercises and scenario testing;
Ensure alignment between continuity plans, IT disaster recovery, and operational processes;
Liaise with the Information Systems Risk Manager, IT Head, CISO and other relevant stakeholders for risk analysis;
Maintain crisis communication protocols and escalation procedures;
Support rapid response during incidents, ensuring effective coordination and documentation.
Governance & Culture
Promote a strong risk and compliance culture, embedding ethical behavior and accountability across the organization;
Ensure policies and procedures are communicated, understood, and consistently applied throughout all business units;
Strengthen the organizational culture through training and frequent awareness.
Who you are:
Masters degree in Management, Economics, Finance;
At least 5 years of experience in operational risk management, business continuity or related fields in regulated industries (banking, insurance);
Strong understanding of risk frameworks, business continuity standards and latest regulatory requirements (ex. DORA);
Familiarity with risk management tools and reporting systems;
Excellent analytical, problem-solving, and communication skills;
Ability to work cross-functionally with different stakeholders;
Strong interpersonal awareness and a positive workplace attitude;
Proactive, structured, and comfortable managing multiple priorities;
Working proficiency in English (French is a plus).
What we Offer:
Competitive Salary + Bonus + Flex Benefits + Health Insurance;
Hybrid working model, allowing you to combine onsite and offsite work;
Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport;
Canteen facilities (Breakfast + Lunch);
Parking upon request (option to charge electrical cars);
Free coffee, hot chocolate and fruits;
Training (Hard and Soft Skills);
International environment with more than 15 nationalities;
A people oriented and friendly working environment.