Murex Front Office Support Lead (Relocation to Switzerland)

About the Role

Here at First Derivative we are looking to expand our Murex offerings in Switzerland and we are looking for a Murex Front Office Support Lead to join us! You will own the day-to-day operation and production support of Murex MX.3, making sure trade capture, valuation, risk and market data processes run reliably through the trading day and end-of-day cycle. You are the escalation point for complex Front Office issues and valuation discrepancies, and the owner of the front-office support queue end to end.

Responsibilities

• Monitor and support Murex Front Office processes, including trade capture, valuation, market data, risk and end-of-day processing.
• Act as escalation point for traders, risk managers and middle office on system issues, valuation discrepancies and data questions.
• Triage, investigate and resolve incidents on the platform and its interfaces to upstream and downstream systems (market data, risk, settlement, accounting).
• Own the front-office support queue: coordinate L2/L3 incidents with the platform run team and the software vendor, manage escalations, and hold the SLA.
• Perform root-cause analysis on recurring issues and drive permanent fixes with the development team and vendor support.
• Support end-of-day, month-end and market close processes so deadlines are consistently met.
• Maintain runbooks, escalation paths and on-call procedures.
• Support testing and operational readiness for platform upgrades, patches and vendor releases.

Requirements

• 5+ years of hands-on Murex MX.3 experience, with strong Front Office functional and production support expertise.
• Proven track record supporting Murex MX.3 in production, with deep Front Office knowledge across trade capture, valuation, market data, P&L and risk processes.
• Strong knowledge of front-to-back trade lifecycle and Front Office processes.
• Commodities experience is advantageous but not required.
• Strong SQL and familiarity with Murex Datamart structures for data investigation and reporting.
• Strong understanding of Murex architecture, including workflows, market data, interfaces/integration, Datamart and batch processing.
• Unix/Linux server environments and batch job monitoring.
• Basic scripting (shell, Python) for troubleshooting and automation.
• Incident, problem and change management (ITIL or equivalent); ITIL Foundation preferred.