Middle Contact Center Agent (Roadside Assistance)

Annual gross salary range: Min. 16,534 - Max. 18,893€ (depending on experience).

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Middle Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.

What will your responsibilities be?

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details

• Acknowledging and resolving customer complaints

• Processing inquiries received via multichannel

• Identifying customer needs and helping customers using specific features

• Analyzing and reporting product malfunctions

• Assisting in training new employees when requested by management

• Updating our internal databases with information about technical issues and useful discussions with customers

• Informing customers about new features and functionalities

What skills are we looking for?

• High school diploma or equivalent (mandatory)

• Minimum 2 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred )

• Native-level German or minimum C1 proficiency (mandatory )

• Fluent in English (mandatory)

• Availability to work in a shift-based schedule (mandatory)

• Familiarity with the automotive industry (considered an advantage)

• Experience using help desk software and remote support too

• Solid understanding of CRM systems

• Excellent communication and problem-solving skills

What we can offer:

• Competitive Salary and Benefits

• Opportunity for rapid growth in the company

• Training according with your path career

• Collaborative work environment

• Multicultural teams

• Proactive support

Ref. Level: B

Requirements

• Ensino médio concluído ou equivalente (obrigatório)
• Mínimo de 2 anos de experiência como Customer Care Specialist ou papel similar de CSR (desejável)
• Alemão nativo ou proficiência mínima C1 (obrigatório)
• Inglês fluente (obrigatório)
• Disponibilidade para trabalhar em escala de turnos (obrigatório)
• Familiaridade com a indústria automotiva (considerada uma vantagem)
• Experiência com software de help desk e ferramentas de suporte remoto
• Bom entendimento de sistemas CRM
• Excelentes habilidades de comunicação e resolução de problemas