Microsoft 365 Support Engineer

About the company

We believe in the positive power of energy – and in people who are ready to shape the future with their ideas and dedication. That's why we established the EnBW Tech Hub in Portugal to drive innovation and develop digital solutions that support the energy transition and improve the way we work. As a key pillar of EnBW's technological transformation, the Tech Hub plays a vital role in our journey. EnBW is one of the largest energy companies, headquartered in Karlsruhe, Germany, employing approximately 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA, a wholly owned subsidiary of EnBW, operates as an integral part of EnBW's IT division. In Lisbon, we bring together experts in IT, administration, project management and HR to collaborate in an agile, international environment and create smart, scalable solutions.

Your tasks

Provide 2nd and 3rd-level support for Microsoft 365 services, with a focus on Outlook and Exchange Online/on-premises, Microsoft 365 Apps, Teams, SharePoint Online and OneDrive for Business As a trusted technical

contact

, you support end users in resolving complex issues and guide them through clear and practical solutions Manage permissions, access requests and collaboration workspaces across the Microsoft 365 environment Take ownership of incidents and technical problems from initial analysis to resolution, performing root cause analysis and coordinating with platform administrators, engineering teams and Microsoft Support when needed Ensure reliable collaboration and productivity services by handling data recoveries and supporting their day-to-day operation. Create and maintain practical knowledge articles, technical documentation and operational procedures that enable efficient support and knowledge sharing By identifying recurring issues and operational pain points, you help implement sustainable improvements that reduce support effort and increase service quality Together with Product Owners and engineering teams, continuously improve Microsoft 365 services, operational processes and the overall user experience

Your profile

You bring hands-on experience in technical support for Microsoft 365 services and end users in an enterprise environment Strong expertise in Microsoft Teams, SharePoint Online, OneDrive for Business and Microsoft 365 Apps, particularly Outlook, enables you to confidently troubleshoot technical issues Taking ownership comes naturally to you, and you independently drive technical problems from analysis through to a sustainable solution With your strong customer and service orientation, you understand user needs and communicate technical topics clearly and professionally in English Your analytical and problem-solving skills help you identify root causes, recognize improvement opportunities and proactively turn them into lasting operational improvements Ideally, you have additional experience with Microsoft Exchange Online and on-premises as well as applications such as Excel, Word, PowerPoint and OneNote Familiarity with Microsoft Planner, Project, Visio, Loop and Viva, as well as backup, recovery or migration solutions such as AvePoint, would be an advantage Additional experience with Power Automate, scripting, self-service or knowledge management solutions and agile environments such as Scrum or Kanban rounds off your profile You speak confidently in English; Portuguese and/or German are considered an advantage

About the department

We believe in the positive power of energy - and in people ready to shape the future with their ideas and commitment. That is why we established the EnBW Tech Hub in Portugal: to drive innovation and develop digital solutions that support the energy transition and improve the way we work. As a key pillar of EnBW's technological transformation, the Tech Hub plays a crucial role in our journey. Headquartered in Karlsruhe, EnBW is one of the largest energy companies, employing around 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA - a wholly owned subsidiary of EnBW - is an integral part of EnBW's IT division. In Lisbon, we bring together experts from IT, administration, project management, and HR to collaboratively develop smart, scalable solutions within an agile, international environment. Our "Digital Workplace" unit is part of EnBW IT. Our mission: We work so that you can work! We provide our colleagues with a modern digital workplace that enables seamless collaboration. As pioneers in digitalization, collaboration, and sustainability, we set trends and rapidly implement new technologies. Customer focus is in our DNA! We look forward to shaping the future together with you! Contact Are you interested? Apply online now! A cover letter is not required; we may ask a few job-specific questions in our application form. In addition to EnBW, our recruiting team also recruits for other Group companies. If you have any questions, please contact Fahrion, Annika | a.fahrion@netze-bw.de. Everyone is embraced here, irrespective of gender, age, sexual orientation, heritage, faith, beliefs, or physical ability. Our information on data protection for applicants (f/m/d)