Global Employment Specialist (GlobalHire)

What you'll be doing

• Being the technical expert for our global talent products, providing guidance and resolving ambiguity for our internal support teams
• Leading the end-to-end coordination of complex cases, managing the lifecycle across Customer Support, Product, and Operations teams
• Building and taking full ownership of our internal operations playbooks, ensuring seamless execution
• Designing and delivering specialised training programmes, ensuring team members are experts on our latest product features and global HR updates
• Identifying systemic gaps or friction points, and collaborating with Product teams to project-manage improvements that elevate customer and agent experience

What you'll need

• Fluency in English
• 2+ years of experience in a customer support or product specialist role, responding to and managing complex HR queries
• A solid understanding of support tools and documentation platforms
• A track record of managing high-stakes, multi-stakeholder cases
• Exceptional attention to detail and a solution-oriented mindset
• Excellent communication and collaboration skills, with the ability to work cross-functionally among teams
• A proactive and self-motivated attitude to apply a high level of ownership and have an impact in a fast-paced, evolving environment
• Genuine empathy and a customer-centric approach

Nice to have

• Experience working on HR tech or B2B SaaS products
• Familiarity with the concepts and operational challenges of global hiring models, as well as managing and paying remote international teams
• A background in creating training modules, internal knowledge bases, or playbooks

Compensation range

• Poland: PLN7,400 - PLN12,600 gross monthly*
• Lithuania: €2,200 - €3,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process
• *Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. • Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice