Finnish Customer Support - Remote Portugal based

As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their goals and core missions.

We are currently looking for Finnish and English Speaker Customer Advisors! At Intelcia Portugal we have the job for you!

Your new role

• With the tools acquired during our initial training, you will be in charge of handling customer requests by answering incoming calls

• Answer to customer requests in an effective and timely way, ensuring a high-quality service is provided

• Providing product and tool support to improve customers experience

• Administrative tasks: documentation management and database updating

What you need to succeed

• Finnish and English fluent or bilingual

• Computer literacy (easily browse different software programs in parallel)

• Previous experience in customer service is a plus

• Excellent communication skills (you are comfortable communicating with customers using several channels)

• Ability to multi-task by working independently, while being a team player

What the company can offer you

• A corporate culture, based on management with values and human DNA

• Initial paid training and employment contract

• Health insurance after 6 months in the company

• Attractive and motivating salary and bonuses (basic salary + meal basket + performance bonus)

Residence in Portugal required At Intelcia, we are excited about your success. #Intelcia #WeDream #WeCare #WeDo #BeGreatTogethe

Requirements

• Fluência em finlandês e inglês (bilingue)
• Literacia informática (navegar em vários programas em paralelo)
• Experiência anterior em atendimento ao cliente é uma mais-valia
• Excelentes habilidades de comunicação
• Capacidade de multitarefa, trabalhar de forma independente e em equipa
• Residência em Portugal obrigatória

Benefits

• Formação inicial paga
• Contrato de emprego
• Seguro de saúde após 6 meses na empresa
• Salário atrativo e motivador com bónus (salário base + cesta de refeições + bónus de desempenho)
• Cultura corporativa baseada em valores