Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Disclaimer: Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

Join Us and Make an Impact

Step into a role where your expertise truly matters. As an Expert Support Consultant, you’ll be at the heart of our Universal Banking Support team, ensuring the stability and performance of business‑critical banking systems used every day by millions of end users. This is a customer‑facing L2 production support role, ideal for someone who enjoys diagnosing issues in live environments, working closely with bank clients, and seeing problems through to resolution. If you’re motivated by problem‑solving, ownership, and real‑world impact, this role offers visibility, responsibility, and growth.

What You’ll Do

Act as a functional and technical expert for our Universal Banking platform in live production environments
Investigate, analyse, and resolve L2 production issues, including log analysis, scenario replication, and solution validation
Own customer cases end‑to‑end, ensuring clear communication, SLA awareness, and timely resolution
Collaborate with Development and Product teams, providing structured analysis and escalating validated defects where required
Test fixes and configuration changes before customer delivery to ensure stability and prevent regression
Build trusted relationships with banking clients through clear updates and effective expectation management
Work flexibly to support customer needs, including shift or on‑call coverage aligned to production support requirements

What You Bring

Functional experience in retail banking, universal banking, or payments
Hands‑on exposure to production support environments
Experience with application servers such as WebSphere, WebLogic, or JBoss
Knowledge of relational databases (Oracle, DB2, MSSQL) for investigation and analysis
Working knowledge of UNIX/Linux commands and basic scripting
Familiarity with Core Java concepts (for analysis and troubleshooting, not development‑heavy work)
Strong communication skills and a customer‑first mindset
Structured, analytical approach to diagnosing and resolving issues

Nice to Have

Experience supporting core banking or financial services platforms
Background in IT, Computer Science, or a related technical field
Comfort working with global, cross‑functional teams

Why You’ll Love Working Here

Work directly with high‑profile banking clients on real, meaningful production challenges
Grow your functional and technical expertise within a global banking technology organisation
Be part of a collaborative, supportive team where ownership and accountability are valued
Benefit from hybrid working, flexibility, and clear career progression

Ready to Make a Difference?

If you’re driven by problem‑solving, customer impact, and continuous learning, we’d love to meet you. Apply today and join a team where your expertise keeps banks running.

Benefits and Culture

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services.

We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands-on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future.

Our career development isn’t just a program—it’s a promise. With access to cutting-edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance.

We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck-in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area.

Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives. Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth.

With us, you can grow, innovate, and make a real impact.

At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well-being programmes.

Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well-being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives.

Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture.

At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work.

The company privacy policy can be found here Finastra Privacy Policy.

Expert Support Consultant