Employee Support Services Specialist

Job ID 527789

Posted since 04-Nov-2026

Organization Smart Infrastructure

Field of work Internal Services

Company Siemens S.A.

Experience level Mid-level Professional

Job type Full-time

• Work mode
• Hybrid (Remote/Office)

Employment type Permanent

• Supporting internal shopping cart and procurement request processes, ensuring timely resolution and high-quality service delivery

• Acting as a primary point of contact between employees and the central services (SX) organization for headquarters-related topics

• Maintaining and updating process documentation and user guidelines to ensure clarity and consistency.

• Collaborating with various internal stakeholders to ensure smooth and efficient workflow operations.

• Monitoring and managing service requests through ticketing systems, ensuring accurate tracking and follow-up.

• Contributing to continuous improvement initiatives and helping implement best practices across support operations.

• Assisting with onboarding and offboarding processes for external employees, including identity and access management coordination.

• A Bachelor’s degree in Business Administration, Human Resources, or a related field.

• 2+ years of experience in employee support roles or service desk environments.

• A people person with strong interpersonal skills and a collaborative midset.

• Ability to positively influence others and promote a strong office culture.

• Strong working knowledge of SAP systems and identity management tools.

• Experience with onboarding/offboarding processes and handling confidential information with discretion.

• Excellent communication skills in English, both written and verbal.

• A strong customer service orientation, with a proactive and solution-focused mindset.

• High attention to detail and a process-oriented approach to work.

• Previous experience with internal procurement or catalog-based item management platforms is a plus.

• Willingness to travel regularly between Lisbon and Porto.

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.

• Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.

• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.

• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.

• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.