Digital Campaign, Automation & Quality Documentation Specialist (English + Dutch) - Portugal Homebased

Services Desk Techn Spec Lisbon, Portugal Remote/Home-based Full Time

This role adds immediate value by supporting Salesforce Marketing Cloud campaigns, CoE briefings, landing page and email validation, campaign documentation, process improvement and audit readiness. Both roles should be able to back each other up over time. The goal is that every critical capability is present in the team at least twice. We are looking for two Dutch-speaking colleagues who are accurate, proactive, curious and comfortable working in a structured environment. You enjoy learning new tools, improving processes and contributing to a positive team that is building something meaningful together.

What do you bring?

Must-have capabilities:

• Excellent command of Dutch and English, both written and spoken.
• Accurate, structured and reliable way of working.
• Strong administrative discipline and ability to document work clearly.
• Comfortable working with data, lists, fields, filters and quality checks.
• Ability to manage multiple campaign tasks, deadlines and stakeholders.
• Proactive communication style: you raise risks, ask questions and follow up.
• Positive, solution-oriented attitude and strong team spirit.
• Ability to learn new tools quickly and apply them consistently.

Strongly preferred capabilities:

• Experience with healthcare, pharmaceutical services, B2B marketing or regulated communications.
• Experience with Salesforce, Salesforce Marketing Cloud, LinkedIn or similar campaign tools.
• Experience with audience selection, segmentation or CRM/database work.
• Knowledge of OneKey, HCP/HCO data or healthcare professional databases.
• Experience with DeSelect or similar segmentation tools.
• Understanding of the Dutch healthcare landscape, including healthcare professionals, specialties, hospitals, pharmacies, primary care and care pathways.
• Experience with ISO, SOPs, audit documentation or quality-controlled processes.
• Experience coordinating with offshore or nearshore delivery teams.
• Affinity with automation, process improvement and digital campaign delivery.

This role should be strong in:

• Salesforce Marketing Cloud campaign support
• CoE briefing and follow-up
• Landing page and email validation
• Ask SAM/Jira workflow support
• Campaign documentation and audit evidence
• SOP and work instruction maintenance
• Process improvement and automation
• Campaign KPI and closure reporting

Immediate value in the first 3 months:

• Prepare and track complete CoE briefings.
• Support test email and landing page validation.
• Maintain campaign evidence files and closure checklists.
• Start documenting recurring processes and work instructions.
• Identify quick-win automation and standardization opportunities.

What success looks like after 6–12 months

Both nearshore colleagues are fully integrated into daily Marketing Services operations. Each critical capability has at least two trained people in the team. DeSelect/OneKey audience selections can be performed and validated by more than one person. Salesforce Marketing Cloud campaigns and landing pages can be briefed, tested and documented more consistently. Campaign documentation is complete, standardized and audit-ready. Manual work has been reduced through templates, structured briefing and automation. The local team has more capacity for client management, complex campaigns, commercial development and future service innovation. Clients experience more proactive communication, clearer planning and reliable delivery.

Why you are a good fit for us:

Marketing Services is a team in transition. We deliver important healthcare communications in a highly regulated environment, while also building a more digital, scalable and measurable service model. You are a good fit if you like to combine accuracy with