DevOps Support Engineer

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We are Nimber, and we are not just filling positions, we are building a team that is ready to shake things up. If you are ready to rewrite the rules and make a real impact, this is your moment. Join us and lets put the future where it belongs. In the hands of passionate people.

But what does Nimber mean? In mathematics and game theory, they are numbers with special properties of addition and multiplication. And what we really want is to add value to customers' projects.

Position: DevOps Support Engineer

Location: Oporto - Hybrid

Job Summary

We are looking for an Application Support Engineer responsible for providing technical and functional support for critical applications, proactively managing incidents and identifying effective solutions for recurring issues. The role includes continuously improving and automating support procedures, maintaining up-to-date documentation, developing strong application knowledge, and ensuring regular follow-up with development activities and application changes.

Key Responsibilities

• Effectively manage and solve production incidents;
• Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, etc.);
• Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking;
• Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need);
• Manage backup data and ensure regular restoring tests;
• Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines;
• Control load capacity for the applications;
• Participate on the system of on-call and off-hours interventions;
• Contribute consistently to the continuous automation and improvement of existing procedures;
• Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards.

This is our winning strategy, built on the core principles of impartiality, independence, and fairness at Nimber. The only thing missing is you!

Ready to join us and succeed? If you're tired of feeling like just a number, send us your application and become a Nimber.