Customer Technical Project Manager

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• Manage complex telecommunications projects with full end-to-end accountability for delivery, integration and customer acceptance.
• Plan, coordinate and govern production deployments across multiple environments, ensuring alignment between project and operational teams.
• Lead daily deployment readiness and coordination forums to align activities, dependencies, risks and deployment schedules.
• Act as the primary point of contact for customer stakeholders, managing expectations and ensuring delivery priorities are aligned.
• Collaborate with customers to identify project objectives, define priorities and support network transformation initiatives.
• Lead technical workstreams including Analysis & Design, Integration, Verification and Validation activities.
• Ensure successful solution integration, testing, deployment and acceptance according to contractual commitments and project scope.
• Coordinate the resolution of technical issues, production incidents and deployment challenges with engineering and operations teams.
• Establish and align operational support processes to ensure solution stability and long-term service continuity.
• Contribute to pre-sales activities by supporting solution scoping, estimation, delivery planning and risk assessment.
• Lead technical discussions and negotiations while driving execution across multiple project streams and stakeholders.
• Ensure project governance, quality standards and KPIs are achieved throughout the project lifecycle.
• Identify risks proactively and implement mitigation plans to support successful project outcomes.
• Advise customers on network evolution opportunities and contribute to service expansion and project growth initiatives.
• Document project decisions, deployment plans, governance processes and technical delivery frameworks.

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.