Customer Success Manager (German Speaker)

About Rydoo

We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day. For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos. We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies, and their people, to work smarter every day.

Rydoo in a snapshot

• Ambitious international team (200+ and growing)
• 33 nationalities speaking over 15 languages
• 9 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.6 employer score on Glassdoor

The Role

Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day. As a Customer Success Manager, you will be joining our office in Lisbon, Portugal. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention within the DACH market. With your business and product knowledge you will partner with customers and guide them to accelerate business value. - Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo. - Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge. - Be metrics driven and identify if a customer relationship might be at risk. - Work together with the account management team to identify growth opportunities. - Recognize customer needs and recommend additional services. - Proactively communicate product changes and other relevant updates to our customers. - Understand our customers’ key business challenges and provide feedback to our product team. - Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings.