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Job Description
Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for for you.
Here’s what a successful Customer Success Manager at OutSystems looks like:
- Manages a list of our strategic customers and important initiatives.
- Provides customers with business, technical, and product knowledge.
- Develops/executes effective success plans to drive customer outcomes.
- Educates customers on how existing and new product features/functionality will contribute to the growth of their business.
- Works closely with CS leadership to define and execute best practices for account management.
- Assists others at OutSystems as they support the customers in their digitalization journey.
- Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.
- Acts as the Voice of the Customer.
- Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems.
- Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).
- Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.
- Travels as needed to meet with Customers in person.
- Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.
- Innovates to make an impact: on your customers, your team, and the company.
Must Have:
- 5+ years’ experience in a customer facing role.
- Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role.
- Experience with large enterprise customers in a SaaS revenue model.
- Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts.
A candidatura é feita diretamente no site da empresa — sem intermediários, sem black boxes.
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