Customer Solutions Architect

Responsibilities

This role is responsible for the end-to-end architecture, testing, commissioning, and deployment of secure, highly available, and standards-compliant systems, working closely with customers, suppliers, and multidisciplinary project teams to ensure successful project delivery.

• Design, validate, and deliver end-to-end integrated communications solutions that meet customer, operational, and contractual requirements.
• Lead system integration and interoperability testing across multi-vendor environments, ensuring seamless operation of networks, platforms, and business systems.
• Develop and execute Validation & Verification (V&V), Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and Testing & Commissioning (T&C) procedures.
• Manage technical relationships with customers, subcontractors, third-party suppliers, and internal stakeholders throughout the project lifecycle.
• Plan and execute complex system migrations, including configuration management, cutover activities, rollback strategies, and operational transition.
• Produce and maintain comprehensive engineering documentation, design specifications, interface definitions, technical procedures, and as-built documentation.
• Ensure compliance with international standards and best practices applicable, including IECEx, EMC/EMI, safety, cybersecurity, environmental, and hazardous-area requirements.
• Manage system requirements, interfaces, and technical risks to ensure successful project execution and customer acceptance.
• Provide on-site leadership during integration, commissioning, troubleshooting, and handover activities while maintaining strong customer relationships.

Professional Skills

• Strong stakeholder management and customer-facing communication skills.
• Proven ability to lead multidisciplinary engineering activities in international environments.
• Excellent technical documentation and reporting capabilities.
• Effective coordination of suppliers, contractors, and cross-functional teams.
• Fluent English communication; additional languages highly valued in multinational project environments.
• Willing and available to travel globally for site integration, testing, commissioning, and customer support activities.

Hands-On Technical Experience

• Installation and configuration of communication and network systems.
• Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).
• Field equipment and subsystem testing.
• System commissioning and operational readiness verification.
• Operations and maintenance support.
• Third-party system integration.
• Root-cause analysis and troubleshooting of complex technical issues.
• Development and verification of as-built documentation.

Technical Competencies

• Enterprise and industrial network architecture design.
• Routing and switching technologies including OSPF, IS-IS, BGP, RSVP, LDP, QoS, IP VPN, VLAN, VLL/VPLS, and NAT.
• High-availability and mission-critical communications systems.
• Secure network design and implementation.
• Firewalls, IPS/IDS, SIEM, DPI, proxy technologies, and cybersecurity best practices for critical infrastructure environments.
• Security validation, testing, and troubleshooting.
• Fiber optic infrastructure design and implementation.
• Integrated communications systems for offshore and industrial facilities.
• Multi-vendor system integration and interoperability management.
• Cisco networking and security certifications (CCNA, CCNP, or equivalent).
• Industry-recognized cybersecurity and network infrastructure certifications.