Customer Service Specialist

Location: Paço de Arcos - Q45, Portugal.

Thales Business Support Services (TBSS) acts as a Shared Service Center for Thales Group by serving a number of countries for various key tasks associated to finance and accounting processes. We are looking for an enthusiastic team player to join our Customer Service team. Find more about the position below:

Responsibilities:

• Provide outstanding customer service proactively and reactively through calls, emails, and other communication channels;
• Create, document, and manage customer tickets using ServiceNow, ensuring all queries are fully recorded and routed to the appropriate teams;
• Resolve customer questions and issues efficiently by leveraging available ERP information to achieve a right-first-time resolution;
• Build and nurture strong relationships with customers, suppliers, and internal teams;
• Participate in Continual Service Improvement initiatives;
• Adhere to financial policies and procedures in line with Group principles and processes.

The Group invests more than €4 billion per year in Research & Development in key areas, particularly for critical environments, such as Artificial Intelligence, cybersecurity, quantum and cloud technologies. In 2024, the Group generated sales of €20.6 billion. For our more than 83,000 employees in 68 countries we open up visionary perspectives, realize individual career paths and enable creative freedom. This is achieved with courage, versatility and the firm intention to make the demanding challenges of our time safer and more inclusive. With our sustainable value-focused management we support diversity actively.

Say HI – Your journey to us. At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? Your contact Jéssica Carrasqueira is looking forward to your online application on our Career portal. Jéssica Carrasqueira – Talent Acquisition Partner #LI-JC1 #LI-HYBRID Interested in finding out more about Thales and why you should join us? Say HI to new career opportunities.