Customer Experience Customer Success Specialist

Location: Germany, Poland or Portugal Travel: 10–25%

Meet the Team

We are Cisco’s Customer Experience (CX) team, and we are at the forefront of driving digital transformation! We focus on crafting personalized, and predictive experiences that ensure our customers realize the absolute maximum value from their technology investments. We are a high-energy, diverse team that prioritizes fearless innovation, simplicity, and customer-centricity to set bold new industry standards! Together, we collaborate closely across Sales, Engineering, and Partner ecosystems to accelerate software adoption, de-risk complex deployments, and redefine the future of service delivery in the AI era.

Your Impact

As our Customer Success Specialist (CSS), you will partner with us to ensure seamless software adoption, rapid value realization, and sustainable business growth! By harnessing AI driven insights and a deep technical understanding of customer environments, you will tailor impactful adoption strategies that unlock the full power of Cisco architectures. You will proactively orchestrate Technical Adoption Plans (TAPs) that align with customer goals to improve technology investments and drive full utilization.

In this high-visibility role, you will act as a trusted technical advisor, leading interactive alignment workshops and delivering scaled 1:many Insight Series that inspire customer confidence and accelerate outcomes! You will be our Technology Evangelist—bridging the gap between our customers and Cisco Product teams by transforming real-world field telemetry into groundbreaking usability and serviceability enhancements.

What You'll Do

• Drive Strategic Adoption Journeys: Lead complex, high-impact adoption strategies across enterprise customer segments, using AI analytics to guide planning and accelerate lifecycle delivery.
• Orchestrate Technical Adoption Planning (TAP): Coordinate TAP execution across cross-functional teams, integrating technical achievements with broader account strategies, renewal motions, and business expansion goals.
• Deliver High-Impact Enablement & Reviews: Facilitate executive briefings, architecture-specific workshops, and scaled 1:many Insight Series that empower customer teams and measure tangible business outcomes.
• De-Risk Deployments with Advanced Telemetry & Labs: Integrate advanced telemetry and AI models, crafting multi-domain validation labs to detail 'known-good' patterns and dynamically resolve complex blockers.
• Evangelize & Partner Across Cisco: Translate field signals into product improvements in direct collaboration with Product Engineering, while partnering with Sales, CXMs, and CSMs to elevate customer success.
• Lead & Mentor: Collaborate across regional and global teams, mentoring technical talent and crafting the future of our CSS community.