Credit & Collections Supervisor – Portuguese Market

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Job Description:

In this role, you will combine Credit & Collections expertise, customer partnership, process improvement, and team leadership. You will have the opportunity to make a visible impact on cash flow, customer experience, and the development of the wider team.

What you will do

• Manage cash collection for your assigned region and customer portfolio in line with defined procedures, finance principles, and applicable legislation.

• Drive performance against key financial targets including Past Due, DSO, and Unapplied Cash.

• Build and maintain strong relationships with a diverse customer base across the markets in scope, including wholesalers, hospitals, distributors, and public entities.

• Act as a trusted point of contact for local organizations, Customer Service, Audit, Finance Reconciliation, and Invoice Processing teams, providing clarification and resolving issues when needed.

• Perform all required Invoice-to-Cash (I2C) procedures accurately and on time.

• Act as a go-to expert for your market/team, supporting colleagues with more complex cases and scenarios.

• Identify opportunities to improve, simplify, and automate processes, proactively bringing forward new ideas.

• Recommend actions to minimize DSO, credit exposure, and write-off risk.

• Evaluate credit risk, recommend and set credit limits in accordance with defined procedures, including decisions related to order blocks and holds.

• Deliver services and reporting in line with agreed Service Level Agreements (SLAs).

• Support the calculation of general and specific bad debt reserves.

• Prepare data and documentation for quarterly and annual audit requests.

• Participate proactively in intradepartmental GFS EMEA activities and contribute to broader team initiatives.

• Engage directly with customers, including face-to-face customer visits.

• Demonstrate an understanding of AI concepts and frameworks, including responsible and ethical AI practices, and effectively use prompting to improve efficiency and productivity.

• Demonstrate and uphold J&J Credo values in all aspects of your work.

Leadership & Team Development

• Lead and develop the Collection team, creating an environment that supports strong performance, collaboration, and continuous improvement.

• Coach team members and peers, providing direction, advice, and practical support to help them achieve their highest potential and career aspirations.

• Take responsibility for meeting and exceeding SLA targets and customer expectations.

• Continuously improve operational effectiveness and efficiency, resolve operational challenges, and ensure compliance with corporate policies and data standards.

Qualifications, Skills & Experience

We are looking for someone who combines strong Credit & Collections expertise with excellent communication skills and a collaborative, improvement-focused mindset.

What you will bring

• At least 3 years of experience in accounting operations and/or Credit & Collections.

• Excellent communication and negotiation skills, with the ability to build effective relationships with customers and internal stakeholders.

• Strong knowledge of accounting tools and IT systems, including experience with ERP systems such as JDE or SAP, collection systems such as GetPaid, Salesforce, and related interfaces.

• Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint, as well as Power BI and AI-enabled tools.

• Fluency in English and Portuguese.

Advantageous

• A recognized accounting qualification.

• Previous leadership experience, including experience leading a small team.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

Requirements

• Pelo menos 3 anos de experiência em operações contabilísticas e/ou Credit & Collections
• Excelentes competências de comunicação e negociação
• Sólido conhecimento de ferramentas contabilísticas e sistemas de TI, incluindo ERP (JDE ou SAP), sistemas de cobrança (GetPaid, Salesforce) e interfaces relacionadas
• Fluência em inglês e português
• Qualificação contabilística reconhecida (vantajoso)
• Experiência prévia em liderança, incluindo liderar uma pequena equipa (vantajoso)
• Compreensão de conceitos e frameworks de IA, incluindo práticas de IA responsável e ética, e uso eficaz de prompting
• Cumprimento dos valores Credo da J&J

Benefits

• Bónus anual com percentagem-alvo consoante o grau de remuneração/localização, baseado no desempenho
• Comissões de vendas (consoante a função)
• Dias de férias
• Licença parental mínima de 12 semanas
• Licença de luto
• Licença de cuidador
• Licença de voluntariado
• Reembolso de bem-estar
• Programas de saúde financeira, física e mental
• Prémios de aniversário de serviço e reconhecimento
• Planos de seguro (para colaboradores e, em algumas localizações, dependentes elegíveis)