About the job

The Cash Management Solutions Implementation Team Leader mission is to lead a Team of Implementation Managers in delivering seamless Cash Management Soutions to Clients. It will be the safe keeper of quality of service and end-to-end accountability, from advisory services to implementation, maintenance, and support, always balancing the interests of clients and BNP Paribas. By optimizing the team's skill sets and proficiency, it will boost commercial efficiency and solidify BNP Paribas' reputation as a global leader in Cash Management expertise

Your Main Activities Are

Team Leader: Guide your team in workload distribution, daily priorities, and project management, while handling HR and administrative tasks Client Support Champion: Be the first point of contact for escalations, champion excellence in service levels and providing top quality support to our clients Efficiency Mindset: Maintain and enhance day-to-day operational efficiency by managing client queries effectively and ensuring smooth incident resolution Feedback and Complaints Management: Analyze client feedback and implement actions to ensure complaints are managed properly, fostering a culture of continuous improvement Relationship Builder: Foster dynamic, interactive, and proactive relationships with clients and internal stakeholders, ensuring everyone is aligned and engaged Operational Controls: Adhere to the internal control framework to ensure reliability and traceability of all work Communication and Presentation: Report issues and achievements to Management, and input relevant items into internal reporting tools to keep everyone informed Knowledge Sharer: Spread your skills and expertise within the Servicing environment and beyond, promoting cross and up-skilling Client Support: Provide technical support to clients for e-Banking tools and Cash Management products, promoting digital self-care habits Motivator: Take care of your team members' motivation, skills, and career development, fostering a positive and productive work environment

Profile and Skills to Success

Bachelor’s degree in Economics, Finance or Accounting 5 to 7 years of relevant experience in Banking and Financial Operations, Treasury, Project Management and Consulting or Client Management Fluent (C1) level of English Expertise in MS Office Pack (Excel) Organisational skills Client focused Ability to inspire others & generate people's commitment Ability to develop others & improve their skills Ability to understand, explain and support change

LI-Hybrid

Why joining BNP Paribas? · Leading banking institution BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe. · Our presence in Portugal In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates. · International reach Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Retail Banking , a division that brings together all of the Group’s retail activities and specialised business lines; Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients. · Diversity and Inclusion commitment BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. · Commitment towards work/life balance At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working. · Remote Working Conditions At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal (Opens in a new tab) * Please note that only applications submitted in English will be considered. * In case you are selected for this role, further documentation will be requested to support your hiring process.

Requirements

• Licenciatura em Economia, Finanças ou Contabilidade
• 5 a 7 anos de experiência relevante em Operações Bancárias e Financeiras, Tesouraria, Gestão de Projetos e Consultoria ou Gestão de Clientes
• Nível de inglês fluente (C1)
• Competências organizacionais
• Orientação ao cliente
• Capacidade de inspirar outros e gerar compromisso das pessoas
• Capacidade de desenvolver outros e melhorar as suas competências
• Capacidade de compreender, explicar e apoiar a mudança

Benefits

• Trabalho híbrido / Smart Working com modalidades flexíveis de teletrabalho
• Equipamento de escritório e casa fornecido
• Subsídio de equipamento
• Parcerias exclusivas para compra de equipamento a preços reduzidos
• Compromisso com equilíbrio trabalho/vida pessoal
• Compromisso com diversidade e inclusão