Business Operations Specialist

Learn about knok At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission. Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine. With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life. Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?

About the Role

We are looking for a Business Operations Specialist to join our Business Operations team. In this role, you will manage a portfolio of clients, monitor business and operational performance, and help turn client needs and opportunities into concrete actions and solutions. The ideal candidate will combine strong business acumen and analytical thinking with a hands-on approach, being comfortable managing client relationships, working with financial and operational indicators, and supporting the implementation and improvement of projects when needed.

Your role: - Own and develop relationships with a portfolio of clients, acting as a trusted partner and main point of contact. - Monitor client performance, usage and key business indicators, turning data into actionable insights and recommendations. - Understand clients’ business needs and challenges, identifying opportunities to create value, improve performance and strengthen long-term relationships. - Track relevant financial and operational indicators, including volumes, costs and margins, and understand their impact on the business. - Lead regular client follow-ups and business reviews, ensuring clear communication on performance, priorities, challenges and next steps. - Work closely with internal teams to translate client needs and business opportunities into concrete actions and solutions. - Identify operational inefficiencies and improvement opportunities, driving initiatives that improve both client experience and business performance. - Contribute to business planning, reporting and decision-making by bringing together customer, operational and financial perspectives. - Support the implementation and evolution of projects when required, ensuring alignment between client expectations, operational delivery and business objectives.

About you

• Fluency in both Portuguese and English, with the ability to communicate clearly in writing and in conversation.
• 3–5 years of professional experience in Business, Business Operations, Consulting, or a related field.
• Strong business acumen, with the ability to understand business models, value drivers and how operational decisions impact business performance.
• Experience working directly with clients or external stakeholders, with the ability to build trusted relationships and communicate confidently with different audiences.
• Strong analytical skills, with the ability to analyse and interpret data, identify trends and translate insights into clear recommendations and actions.
• Comfortable working with business and financial metrics, including revenues, costs, margins, volumes and performance indicators.
• Strong organisational and prioritisation skills, with the ability to manage multiple clients, projects and priorities independently.
• Proactive and solution-oriented approach, with the ability to identify issues and opportunities, take ownership and drive actions through to completion.
• Strong communication skills, both written and verbal, with the ability to present information clearly and adapt communication to different stakeholders.
• Ability to work effectively across different teams and coordinate stakeholders towards a common objective.

It will be a plus if you

• Have previous experience in healthcare, health technology, SaaS or another service-based environment.
• Have experience managing a portfolio of clients or accounts.
• Have experience preparing business reviews, performance reports or client-facing presentations.
• Have experience working with financial or commercial indicators such as revenue, costs, margins or profitability.
• Have strong Excel/Google Sheets skills and experience working with data, dashboards and reporting tools.
• Have experience working in a fast-paced or scale-up environment.

Recruitment stages

1. People Interview: A conversation to get to know you better, explore your background and motivation, and introduce you to knok, our culture, and the role.
2. Hiring Manager Interview: A conversation with the hiring manager to explore your experience in more detail, discuss your approach to the key challenges of the role, and give you the opportunity to learn more about the team and how we work.
3. Final Interview: A final conversation to deepen our mutual understanding, explore your fit with the team and knok’s culture, and clarify any remaining questions about the role and the journey ahead.

If you’re interested in transforming healthcare through technology and human-centred care, we encourage you to apply.