Business Operations Management

• Support Program Managers by managing operational processes throughout the customer program lifecycle, ensuring activities are executed accurately and efficiently.

• Maintain program and customer-related data, helping ensure high levels of data quality and integrity across enterprise systems.

• Manage the accurate recording and maintenance of customer contract-related data and support timely service log creation for revenue recognition processes.

• Streamline operational workflows and reduce manual activities to help accelerate contract execution and closure.

• Support operational reporting, process monitoring, and analysis of business data.

• Maintain and continuously improve procedures, templates, user guides, and knowledge repositories.

• Identify opportunities to simplify and standardize business processes.

• Contribute to the implementation, testing, and adoption of new and improved processes, workflows, systems, and tools.

• Explore and implement opportunities for automation and AI-enabled productivity, helping reduce manual effort and improve operational efficiency.

• Coordinate activities across multiple stakeholders, functions, priorities, and time zones.

• As the role evolves, manage selected projects end to end, including planning, scheduling, milestone tracking, risk management, and stakeholder reporting.

• Improve the accuracy and reliability of program, operational, and contract-related data.

• Increase efficiency across the customer program lifecycle.

• Reduce repetitive and manual activities through process improvement, automation, and AI.

• Support faster and more effective contract execution and closure.

• Enable timely service log creation and support downstream revenue recognition processes.

• Improve operational visibility through consistent reporting, monitoring, and analysis.

• Build clear and sustainable processes through high-quality documentation and knowledge management.

• Support the adoption of scalable tools and processes as the organization continues to evolve.

• Strengthen project execution by taking ownership of selected projects as the scope of the role develops.

• A degree in Business Administration, Information Management, Economics, or a related discipline.

• 3 to 8 years of experience in business operations, process management, project management, or a similar role.

• Strong proficiency in Microsoft 365, particularly Excel, PowerPoint, Teams, and SharePoint.

• Experience working with business and enterprise systems such as Salesforce, Jira, project management platforms, contract management tools, or comparable applications.

• Proven experience maintaining business data, reports, process documentation, and operational records with a high degree of accuracy.

• Strong analytical skills and experience working with reporting and operational data.

• Experience supporting the implementation, testing, or adoption of new business processes, workflows, or systems.

• Excellent written and verbal communication skills in English.

• Ability to communicate effectively with technical experts and stakeholders at different levels of an organization.

• Familiarity with reporting and data-visualization tools such as Power BI.

• Experience working in global, cross-functional organizations.

• Experience creating clear, practical, and user-friendly process documentation.

• Project management experience covering planning, scheduling, milestone tracking, risk management, and stakeholder reporting.

• Project management certification such as PMP, CAPM, PRINCE2, Agile/Scrum, or equivalent hands-on project management experience.

• Experience or strong interest in applying automation and AI-enabled solutions to business processes.

• Proactive: You identify problems, opportunities, and potential improvements without waiting to be asked.

• Ownership-oriented: You take responsibility for your work and follow activities through to completion.

• Highly organized: You can coordinate multiple priorities, deadlines, stakeholders, and workstreams simultaneously.

• Detail-oriented: You understand the importance of accuracy when working with operational data, contracts, systems, reporting, and documentation.

• Analytical: You are comfortable working with data and can translate information into practical insights and actions.

• Improvement-minded: You consistently look for smarter, simpler, and more scalable ways of working.

• Technology-curious: You are interested in using automation and AI to improve efficiency and eliminate unnecessary manual work.

• Collaborative: You work effectively with Program Managers, technical experts, and cross-functional stakeholders across different functions and time zones.

• A clear communicator: You can adapt your communication to different audiences and confidently escalate issues to Executive-level stakeholders when necessary.

• Self-driven and dependable: You are comfortable working independently on established activities while asking the right questions and seeking support when encountering new or complex situations.

• Adaptable: You are comfortable working in a fast-paced global environment where priorities and business requirements can evolve.

Benefits

• Health, wellness, and financial benefits
• Monetary and non-monetary total rewards offerings