Application Support Engineer

Hey there, think you stumbled upon this job posting by chance? We dont believe in chance at Nimber. Caught your eye? Great. Keep going... We are Nimber, and we are not just filling positions, we are building a team that is ready to shake things up. If you are ready to rewrite the rules and make a real impact, this is your moment. Join us and lets put the future where it belongs. In the hands of passionate people.

But what does Nimber mean? In mathematics and game theory, they are numbers with special properties of addition and multiplication. And what we really want is to add value to customers' projects.

Position: Application Support Engineer

Location: Oporto - Hybrid.

Job Summary:

The consultant will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.

Key Responsibilities:

• Effectively manage and solve production incidents;
• Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, etc.);
• Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking;
• Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need);
• Manage backup data and ensure regular restoring tests;
• Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines;
• Control load capacity for the applications;
• Participate on the system of on-call and off-hours interventions;
• Contribute consistently to the continuous automation and improvement of existing procedures;
• Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards.

This is our winning strategy, built on the core principles of impartiality, independence, and fairness at Nimber. The only thing missing is you! Ready to join us and succeed? If you're tired of feeling like just a number, send us your application and become a Nimber.